Vacancy: Customer Service Supervisor (Technical Midrand)

Customer Service Supervisor (Technical Midrand)
Midrand

Applications in the form of an updated CV to be addressed to Talia Marr Via e-mail on careers@pinnacle.co.za 
Closing Date: 04 May 2022 @ 17h00

Customer Service Supervisor (Technical Midrand) Role Description

Reporting to the Technical Manager, the successful candidate will be based in Midrand and will be responsible for the following:

Key Responsibilities

 

  • Managing the daily operations of the Client Stores Department and Call Desk Team
  • Communicating with customers (internally and externally) promptly and professionally
    through various channels
  • Managing customer and department SLA’s - Daily, weekly, monthly reporting
  • SLA measurement and reporting
  • Conducting route cause analysis and preventions of breach of SLA
  • Build and nurture strong personal relationships with client and business partners
  • Provide complete information about Pinnacle Services to clients
  • Manage and respond to customer queries and escalations to resolve
  • Maintaining a positive, empathetic and professional attitude toward customers and
    colleagues
  • Communicating and coordinating with colleagues as necessary
  • Managing Agent Repair process
  • Merchandising and binning of stock received from workshop, agents and onsite technicians
  • Managing customer collection, picking and processing of job cards/ invoicing
  • Ensure customer satisfaction and provide professional customer support
  • Ensuring compliance of company policies
  • Other duties as per operational requirements

Talia Marr
Recruitment Specialist

+27 (11) 265 3277

Requirements

 

  • Matric with mathematics is essential and relevant certification/tertiary qualification
  • A minimum of three (3) years’ experience in a similar position
  • Own transport and valid driver’s license
  • Vaccination Certificate Required
  • Good time management and well organized i.e., deadline driven, able to plan and prioritize a high workload
  • Above average computer literacy in MS Word, Excel, Outlook and PowerPoint
  • Service quality orientated
  • Customer focused
  • Copes effortlessly within a high stress and pressurized environment
  • Excellent communication, writing and people skills
  • Willing to go the extra mile and succeed
  • Technology driven
  • Basic calculations (ability to work with numbers)
  • Self-actualization (capacity to assert oneself)
  • Motivation (ability to motivate others)
  • Negotiation (in a spirit of co-operation with the aim of an amicable outcome)
  • Tact (courteous, diplomatic, respectful manner)
  • Excellence orientation (set and achieve high standards & ongoing improvement)
  • Feedback (provide positive, helpful & productive feedback)
  • Liaison (establish effective personal contact / channel for Communication between parties)
  • Written and verbal communication (convey information through written / verbal instruction)
  • Decisiveness (ability to make decisions, render judgment, take action & apply corrective measures)
  • Evaluating (ask questions, analyze, give attention to, and attend to detail)

Personal Attributes

 

  • Mature and outgoing individual
  • Well-groomed and highly presentable
  • Well organized individual
  • High attention to detail
  • Positive individual
  • High level of energy
  • Self-driven and willing to go the extra mile
  • A high level of perseverance
  • Be patient, tolerant and diplomatic
  • Ability to work as part of a team
  • Analytical thinker
  • Problem Solver

All applications in the form of a detailed CV must be forwarded to:

Talia Marr
+27 (11) 265 3277
careers@pinnacle.co.za

By sending your CV to apply for the position, you give your consent for the information to be processed and you also acknowledge and understand the purpose for which your personal information is required and will be used for. 

The Company is under no obligation to fill this position and should you not have had any feedback within 2 weeks after the closing date, you may consider your application unsuccessful.