Vacancy: External Account Manager

Vacancy: External Account Manager


Applications in the form of an updated CV to be addressed to Talia Marr Via e-mail on [email protected] 
Closing Date: 29 October 2021 @ 17h00 

External Account Manager Role Description

Reporting to the SADC Sales Manager the successful candidates will be based in Midrand andwill be responsible for the following:

Key Responsibilities

  • Oversee a portfolio of assigned customers in the SADC region, develop new business from existing clients and actively seek new sales opportunities while finding new key resellers
  • Serve as the lead point of contact for all reseller account management matters
  • Build and maintain strong, long-lasting reseller business relationship
  • Ensure that individual and departmental Revenue and GP targets are achieved
  • Develop trusted advisor relationships with key decision makers and sales teams within the reseller’s organization
  • Develop and build strong and realistic sales pipeline
  • Ensure the timely and accurate submission of sales forecasts
  • Clearly communicate the progress of monthly & quarterly initiatives to the sales Manager
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • On-board new, key resellers who are not yet trading with Pinnacle
  • Mainly focus on closing enterprise business and opportunities
  • Travel once a month to meet with resellers and have detailed account planning sessions
  • Prepare reports on Account Planning sessions for each customer and follow up on action points
  • Collaborate with the relevant internal teams as well as the vendors to ensure targets are met
  • Ensure that the entire sales process is carried out correctly and timeously from 1st engagement of quote request up until the customer receives their goods
  • Assist finance in collection of payments from resellers
  • Keep abreast of market trends, customer buying behaviors, economic and political situations in each country



Talia Marr
Recruitment Specialist

+27 (11) 265 3277


  • Matric with mathematics is essential and relevant tertiary qualification
  • A minimum of three (3) years’ experience in a similar position
  • Experience in selling Enterprise Solutions (Cloud, Cyber Security, Servers, Storage,Networking), as well as Infrastructure (cabling, racks & cabinets)
  • Proven work experience as an External Account Manager, Key Account Manager or Sales Account Manager in the SADC region
  • Must have solid business relationships with key resellers in SADC
  • Demonstrable ability to communicate, present and influence key stakeholder’s decisions
  • Proven track record of achieving sales targets regularly
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Good technical knowledge on enterprise solutions to be able to correctly advise resellers and have enterprise solution discussions
  • Own transport and valid driver’s license
  • Good time management and well organized i.e. deadline driven, able to plan and prioritize a high workload
  • Above average computer literacy in MS Word, Excel, Outlook and PowerPoint
  • Service quality orientated
  • Customer focused
  • Copes effortlessly within a high stress and pressurized environment
  • Excellent communication, writing and people skills
  • Willing to go the extra mile and succeed
  • Technology driven
  • Basic calculations (ability to work with numbers)
  • Self-actualization (capacity to assert oneself)
  • Motivation (ability to motivate others)
  • Negotiation (in a spirit of co-operation with the aim of an amicable outcome)
  • Tact (courteous, diplomatic, respectful manner)
  • Excellence orientation (set and achieve high standards & ongoing improvement)
  • Feedback (provide positive, helpful & productive feedback)
  • Liaison (establish effective personal contact / channel for Communication between parties)
  • Written and verbal communication (convey information through written / verbal instruction)
  • Decisiveness (ability to make decisions, render judgment, take action & apply corrective measures)
  • Evaluating (ask questions, analyze, give attention to, and attend to detail)

Personal Attributes

  • Mature and outgoing individual
  • High attention to detail
  • Positive individual
  • High level of energy
  • Passionate about sales
  • Natural tendency to be competitive
  • Self-driven and willing to go the extra mile
  • Problem solver
  • A high level of perseverance
  • Be patient, tolerant and diplomatic
  • Ability to work as part of a team

All applications in the form of a detailed CV must be forwarded to:

Talia Marr
+27 (11) 265 3277
[email protected]

By sending your CV to apply for the position, you give your consent for the information to be processed and you also acknowledge and understand the purpose for which your personal information is required and will be used for. 

The Company is under no obligation to fill this position and should you not have had any feedback within 2 weeks after the closing date, you may consider your application unsuccessful.