Vacancy: Internal Account Manager - Government (Durban)

Internal Account Manager Role Description

Reporting to the Sales Manager, the successful candidate will be based in Durban and will be responsible for the following: 

Customer Relationships

• Identifying and understanding role players in each assigned account 
• Liaise between divisions and customers to communicate deliveries and eta feedback etc 

Account Planning

• Proactivity on sales by implementing an agreed sales strategy on accounts 
• Understanding of each assigned account, with the ability to give regular feedback 
• Quotations should meet specifications as per requirement, thorough insight of specific account or Department should be taken into consideration when quoting 
• Specific objectives set for each account / ownership of account / understanding of individual account's terms and conditions
• Excellent time management and personal organizational skills 

Sales Support

• Support the Sales team and develop new sale 
• Maintain an agreed level of pro-active telephone contact with both existing and prospective customers 
• Effectively deal with telephone enquiries requesting quotations for products; compiling information on the desired products or datasheets
• Maximize sales by continually expanding orders and up selling on all incoming and outgoing calls
• Liaise on a daily basis with the external sales team and update them on any developments on their accounts, ensuring a high level of team relationships exist
• Cross-discipline team working 

Order Process - Consultative Selling

• Create quotations from requests received
• Ensure orders received are entered into the system accurately
• Meet and exceed the agreed SLA’s on quoting and deliveries
• Ensure a consistent closure rate within appropriate timelines
• Strong attention to detail
• Follow up on warehouse until in production and to delivery
• Follow up on all quotations 

Client Communication

• Ensure that all customer complaints, issues and queries reach a successful and appropriate conclusion 

Activity Reporting

• Processing of relevant orders, delivery notes / collection notes, back orders, ETA's and feedback communication
• Filing of relevant documents
• Follow up of queries, quotations, deliveries, payments timeously
• Provide management with sales on hand reports timeously on a weekly basis 

Noncedo Eland
Talent Acquisition Specialist

+27 (11) 265 3277

• Matric with mathematics and a tertiary qualification and/or a relevant diploma will be an advantage
• Minimum three (3) years’ IT distribution sales support work experience
• Minimum three (3) sales experience with data infrastructure related product
• Service quality orientated
• Ability to work under pressure
• Relevant technical knowledge
• Customer focused
• Technology driven 

• Well-groomed and highly presentable
• Well organized individual
• High attention to detail
• Assertive and positive individual
• High level of energy
• Team player
• Motivated and driven
• Self-starter, self-confidence and self-driven
• A high level of perseverance
• Be patient, tolerant and diplomatic
• Problem solver
• Positive attitude
• Proactive individual
•  Analytical thinker 

All applications in the form of a detailed CV must be forwarded to:

Noncedo Eland
+27 (11) 265 3277
[email protected]