Vacancy: Operations Support Assistant - Cloud Solutions (Midrand)

Operations Support Assistant - Cloud Solutions (Midrand)

Applications in the form of an updated CV to be addressed to Talia Marr Via e-mail on [email protected] 
Closing Date: 07 June 2022 @ 17h00

Operations Support Assistant - Cloud Solutions (Midrand) Role Description

Reporting to the Cloud Solutions Sales Manager, the successful candidate will be based in
Midrand and will be responsible for the following:

Key Responsibilities


  • Loading orders and processing invoices
  • Monthly billing for customers
  • Assigning Technical resources based on availability, capabilities, and CTC analysis
  • Update stock panels with Product Management before placing all orders
  • Assisting Sales with quotes
  • Manage technical SLA’s for customers
  • Ticket management
  • Liaise with customers and vendors for tracking and occupancy management
  • Any administrative tasks deemed necessary by the Sales Manager
  • Assist with marketing execution and planning
    o Set up and arrange meetings and calls for the External Sales Coordinator
  • Quote customers on technical requirements based on their needs and aligning with the
    technical resource
  • Work with Technical team and sales to reach team targets

Talia Marr
Recruitment Specialist

+27 (11) 265 3277



  • Matric with mathematics is essential and a Sales & Marketing or IT qualification will be advantageous
  • Knowledge and understanding of the ICT market will be advantageous
  • A minimum of three (3) years’ experience in a similar position
  • Knowledge and understanding of the ICT market will be advantageous
  • Identify the needs of a customer
  • Intermediate understanding of Finance
  • Understanding of Software sales
  • Own transport and valid driver’s license
  • Vaccination Certificate Required
  • Good time management and well organized i.e. deadline driven, able to plan and prioritize a high workload
  • Above average computer literacy in MS Word, Excel, Outlook and PowerPoint
  • Service quality orientated
  • Customer focused
  • Copes effortlessly within a high stress and pressurized environment
  • Excellent communication, writing and people skills
  • Willing to go the extra mile and succeed
  • Technology driven
  • Basic calculations (ability to work with numbers)
  • Self-actualization (capacity to assert oneself)
  • Motivation (ability to motivate others)
  • Negotiation (in a spirit of co-operation with the aim of an amicable outcome)
  • Tact (courteous, diplomatic, respectful manner)
  • Excellence orientation (set and achieve high standards & ongoing improvement)
  • Feedback (provide positive, helpful & productive feedback)
  • Liaison (establish effective personal contact / channel for communication between parties)
  • Written communication (convey information through written instruction)
  • Decisiveness (ability to make decisions, render judgment, take action & apply corrective measures)
  • Evaluating (ask questions, analyze, give attention to and attend to detail)

Personal Attributes


  • Mature and outgoing individual
  • Well-groomed and highly presentable
  • Well organized individual
  • High attention to detail
  • Positive individual
  • High level of energy
  • Self-driven and willing to go the extra mile
  • A high level of perseverance
  • Be patient, tolerant and diplomatic
  • Ability to work as part of a team
  • Analytical thinker
  • Problem Solver

All applications in the form of a detailed CV must be forwarded to:

Talia Marr
+27 (11) 265 3277
[email protected]

By sending your CV to apply for the position, you give your consent for the information to be processed and you also acknowledge and understand the purpose for which your personal information is required and will be used for. 

The Company is under no obligation to fill this position and should you not have had any feedback within 2 weeks after the closing date, you may consider your application unsuccessful.