Vacancy: Post Sales Technician - Technician (Cape Town)

Post Sales Technician Role Description

Reporting to the Technical Managers, the successful candidate will be based in Cape Town 

• Support stock management and Sage ERP updating and maintenance 

Noncedo Eland
Talent Acquisition Specialist

+27 (11) 265 3277

• Provide support to Customers 

• Maintaining of Customers’ Service-Level-Agreements, and Turnaround Times 

• Offer Warranty support or Repairs per Service-Level-Agreements 

• Knowledge of CCTV Systems (Hikvision, Milestone, Bosch will be advantageous) 

• Knowledge of Access Control Systems (IMPRO, ZKT, Virdi, 2N will be advantageous) 

• Knowledge of Fire Detection and Evac Systems (Bosch, Ziton, Techno switch will be advantageous) 

• Good understanding of Site Installation knowledge

• Analysis and Investigation of problems 

• Testing and troubleshooting of solutions (Hardware and Software) 

• Assist customers with onsite support queries 

• On-going Self-training Support and Product knowledge required for further opportunities 

   

   

• Grade 12 qualification 

• Tertiary diploma is essential 

• A+ certification (N+ an advantage) 

• Own transport and valid driver’s license is essential 

• Product certifications (will be advantageous) 

• Minimum 3-5 years’ Security Electronic support related experience

• Must be willing to travel 

• Excellent computer literacy / command English language in both written and oral forms 

• Must be able to work 5 days/week, (Working hours: 08:00am-17:00pm 

• Knowledge of IT equipment’s problem solving techniques / troubleshooting skills 

• Working late occasionally when required 

• Knowledge and understanding of the ICT market will be advantageous 

• Attend training sessions – during and after working hours when required 

• Be able to work in a pressured environment 

• Excellent communication skills 

• Good Technical skills 

• Attention to detail 

• High level of customer service 

• Well-groomed and highly presentable 

• Well organized individual 

• High attention to detail 

• Assertive and positive individual 

• High level of energy 

• Team player 

• Motivated and driven 

• Self-starter, self-confidence and self-driven 

• A high level of perseverance 

• Be patient, tolerant and diplomatic 

• Problem solver 

• Positive attitude 

• Proactive individual 

• Analytical thinker 

All applications in the form of a detailed CV must be forwarded to:

Noncedo Eland
+27 (11) 265 3277
[email protected]