Vacancy: RMA Manager (Technical - Midrand)

RMA Manager (Technical - Midrand)
Midrand

Applications in the form of an updated CV to be addressed to Talia Marr Via e-mail on [email protected] 
Closing Date: 11 March 2022 @ 17h00

RMA Manager (Technical - Midrand) Role Description

Reporting to the Technical Manager, the successful candidates will be based in Midrand and will
be responsible for the following:

Key Responsibilities

 

  • Managing reverse logistics team
  • Managing Supplier returns processing (RMA applications and Stock receipts)
  • Manage Returns reconciliations and submit to Finance as required
  • Manage warranties with Suppliers including DOA’s and CPA claims
  • Processing daily Stock adjustments
  • Managing stock (Stock takes/ Perpetual counts) as required – All Technical warehouses
  • Managing Stock movements
  • Manages Credits and promotes customer satisfaction
  • Proactively manages the warranties and Service requirements of the business
  • Managing support parts ordering
  • Managing retail claims documents as required
  • Managing Regional repair facilitation
  • Manage, direct, coach, mentor, and develop staff including review and evaluation of Quarterly performance reviews
  • Attend meetings, as necessary for the maintenance of effective services and Supplier returns
  • Develop and manage relationships with direct reports
  • Monitor individual and team performance – including monitoring performance guarantee results as required
  • Provide direction to staff for complex/sensitive member and provider inquiries, concerns, complaints, appeals, and grievances
  • Provide direction regarding overall objectives and assignments to assigned team
  • Creates strong working relationships across all internal departments
  • Managing Customers/ Suppliers queries and Escalations

Talia Marr
Recruitment Specialist

+27 (11) 265 3277

Requirements

 

  • Own transport and valid driver’s license
  • A minimum of three to five (3-5) years’ of experience in Reverse Logistics (RMA)
  • At least two to three (2-3) years of previous management or team lead experience required
  • Inventory management experience a must
  • Manage Customers’ Warranty replacements
  • Manages Customers’ RMA approvals, Returns Credits Turnaround and promotes customer satisfaction
  • Managing Couriers, RMA clearances and comply with the requirements
  • Knowledge for Computers hardware repairs, CCTV cameras Repairs and Troubleshoot skills
  • Outstanding interpersonal skills and communicate clearly and effectively (both written and verbal)
  • Supplier RMA and Customer service experience required
  • An analytical and creative mind to solve complex business problems
  • Excellent relationship-building skills with Suppliers and internal teams
  • Demonstrated excellent oral, written, interpersonal, analytical, and negotiation skills
  • Knowledge of Suppliers Service-Level-Agreements a plus
  • Ability to effectively interact with Suppliers to understand their Service-Level-Agreements
  • Demonstrated leadership in identifying and deploying improved procedures to enhance Supplier returns/ Stock management/ Warranty swap outs and recons
  • Strong proficiency in MS Office and the ability to learn system quickly
  • Good time management and well organized i.e., deadline driven, able to plan and prioritize a high workload
  • Above average computer literacy in MS Word, Excel, Outlook and PowerPoint
  • Service quality orientated
  • Customer focused
  • Copes effortlessly within a high stress and pressurized environment
  • Excellent communication, writing and people skills
  • Willing to go the extra mile and succeed
  • Technology driven
  • Basic calculations (ability to work with numbers)
  • Self-actualization (capacity to assert oneself)
  • Motivation (ability to motivate others)
  • Negotiation (in a spirit of co-operation with the aim of an amicable outcome)
  • Tact (courteous, diplomatic, respectful manner)
  • Excellence orientation (set and achieve high standards & ongoing improvement)
  • Feedback (provide positive, helpful & productive feedback)
  • Liaison (establish effective personal contact / channel for Communication between parties)
  • Written and verbal communication (convey information through written / verbal instruction)
  • Decisiveness (ability to make decisions, render judgment, take action & apply corrective measures)
  • Evaluating (ask questions, analyze, give attention to, and attend to detail)
  • Resourceful, can work independently with minimal supervision
  • Have experience in customer facing Technical Support
  • Working knowledge of a range of diagnostic utilities

Personal Attributes

 

  • Mature and outgoing individual
  • High attention to detail
  • Positive individual
  • High level of energy
  • Self-driven and willing to go the extra mile
  • A high level of perseverance
  • Be patient, tolerant and diplomatic
  • Ability to work as part of a team
  • Experience in an array of products
  • Ability to problem solve and think out of the box
  • Hands on approach

All applications in the form of a detailed CV must be forwarded to:

Talia Marr
+27 (11) 265 3277
[email protected]

By sending your CV to apply for the position, you give your consent for the information to be processed and you also acknowledge and understand the purpose for which your personal information is required and will be used for. 

The Company is under no obligation to fill this position and should you not have had any feedback within 2 weeks after the closing date, you may consider your application unsuccessful.