Vacancy: RMA Service Specialist

RMA Service Specialist 

Applications in the form of an updated CV to be addressed to Talia Marr Via e-mail on [email protected] 
Closing Date: 25 February 2022 @ 17h00 

RMA Service Specialist Role Description

Reporting to the Technical Manager, the successful candidates will be based in Midrand and will be responsible for the following: 

Key Responsibilities


  • Responsible for capturing (GRV) parts on the system and parts returns 
  • Monitors Supplier RMA process 
  • Maintain records of RMA’s in process 
  • Assist other staff members responsible for RMA process flow in overcoming issues that may impede or delay stock from being repaired or returned to Supplier 
  • Ability to effectively communicate and validate RMA’s on the system 
  • Responsible for monitoring, and reporting items received 
  • Responsible for controlling and merchandizing of parts received, 
  • Assist Technical Manager and workshop team leader with RMA Aging reports / RMA Inspections 
  • Responsible for stock taking and daily perpetual counting 
  • Responsible for maintaining parts returns turnaround times to avoid penalties 

Talia Marr
Recruitment Specialist

+27 (11) 265 3277



  • Matric with mathematics is essential and relevant tertiary qualification 
  • A minimum of three (3) years’ RMA experience (Suppliers Reverse Logistics) 
  • Experience working within Reverse Logistics or RMA center environments 
  • Thorough knowledge of Accounting processes and procedures that pertain to RMA 
  • Strong teamwork capabilities including the ability to effectively work with leadership, peers, and other internal individuals by making sure Parts return follows a defined process in a timely manner 
  • Proven account management experience preferred 
  • Proven skills with MS Excel in order to successfully execute Returns Turnaround times 
  • Strong knowledge of RMA best practices and methodologies 
  • Work condition requires sitting, standing, walking, operating a computer keyboard, telephone, Emailing and other office equipment for extended periods of time
  • Own transport and valid driver’s license 
  • Good time management and well organized i.e., deadline driven, able to plan and prioritize a high workload
  •  Above average computer literacy in MS Word, Excel, Outlook and PowerPoint 
  • Service quality orientated 
  • Customer focused 
  • Copes effortlessly within a high stress and pressurized environment 
  • Excellent communication, writing and people skills 
  • Willing to go the extra mile and succeed 
  • Technology driven 
  • Basic calculations (ability to work with numbers) 
  • Self-actualization (capacity to assert oneself) 
  • Motivation (ability to motivate others) 
  • Negotiation (in a spirit of co-operation with the aim of an amicable outcome) 
  • Tact (courteous, diplomatic, respectful manner) 
  • Excellence orientation (set and achieve high standards & ongoing improvement) 
  • Feedback (provide positive, helpful & productive feedback) 
  • Liaison (establish effective personal contact / channel for Communication between parties) 
  • Written and verbal communication (convey information through written / verbal instruction) 
  • Decisiveness (ability to make decisions, render judgment, take action & apply corrective measures) 
  • Evaluating (ask questions, analyze, give attention to, and attend to detail) 

Personal Attributes


  • Mature and outgoing individual 
  • Well-groomed and highly presentable 
  • Well organized individual 
  • High attention to detail 
  • Positive individual 
  • High level of energy 
  • Self-driven and willing to go the extra mile 
  • A high level of perseverance 
  • Be patient, tolerant and diplomatic 
  • Ability to work as part of a team 
  • Analytical thinker 
  • Problem Solver 
  • Must be able to work independently with minimal supervision 
  • Must be comfortable in workshop like environment 

All applications in the form of a detailed CV must be forwarded to:

Talia Marr
+27 (11) 265 3277
[email protected]

By sending your CV to apply for the position, you give your consent for the information to be processed and you also acknowledge and understand the purpose for which your personal information is required and will be used for. 

The Company is under no obligation to fill this position and should you not have had any feedback within 2 weeks after the closing date, you may consider your application unsuccessful.