Vacancy: Sage/ ERP Support Administrator

Vacancy: Sage/ERP Support Administrator


Applications in the form of an updated CV to be addressed to Talia Marr Via e-mail on [email protected] 
Closing Date: 25 February 2022 @ 17h00 

Sage/ ERP Support Administrator Role Description

Reporting to the Enterprise Resource Planning (ERP) Manager, the successful candidates will be based in Midrand and will be responsible for the following:  

Key Responsibilities


  • Provide hands-on system administration support, system maintenance and operations support 
  • Business Process and Systems Alignments 
    • Ensuring that information is shared between branches and retained. Procedural information is communicated to all branches and procedures are ensuring IT division has the required resources and training to effectively complete the tasks 
    • New/ change requests must be documented and communicated for approval and review 
    • Business Process changes must be updated in accordance with system updates/ changes  
  • Training and Development
    • Prepare Online Content for training purposes 
    • Update Training Content aligned with change request implementation 
    • Assist with training when required 
    • Teamwork, Professionalism, Friendliness and IT perception 
  • Manage calls logged with Helpdesk
    • Ensure that calls are closed within the SLA times 
    • Update all calls on a daily basis (informing the business of the status of their calls) 
    • Ensure that the answers to unusual problems are saved 
    • Set and review quarterly goals and targets 
  • Assist the ERP Manager, advise users on business application and provides assistance with the dessign and implementation of solutions 
  • Assist in testing solutions before deployment to the production environment 
  • Reports to the Entreprise Resource Planning Manager
    • Provide feedback about status of: 
        • Open calls 
        • Current projects
        • System performance 
        • Create weekly reports 
        • New development/ change requests 
  • Excellent conflict resolution skills to deal with angry and irrational users  
  • Be able to work in a large and challenging IT environment
  • Excellent understanding of the organization’s goals and objectives
  • Ability to communicate ideas in both technical and user-friendly language
  • Proven analytical and creative problem-solving abilities 
  • Ability to effectively prioritize and execute tasks in a high-pressure environment 
  • Experience working in a team-oriented, collaborative environment 
  • Knowledge of applicable data privacy practices and laws
  • Ability to deliver training and presentations to Company 

Talia Marr
Recruitment Specialist

+27 (11) 265 3277


  • Matric with mathematics is essential and a BCom (Informatics)/ND: Financial Information Systems as a tertiary qualification would be advantageous 
  • A minimum of two (2) years’ experience within an IT/ Distribution environment 
  • Previous experience in supporting ERP systems would be advantageous 
  • Basic understanding of Microsoft Operating systems and SQL security would be advantageous 
  • Microsoft SQL Server
    • Basic experience in Transact-SQL would be advantageous 
  • Reporting Services
    • User Environment (Basic) 
    • Security (Basic)
  • Own transport and valid driver's license
  • Good time management and well organized i.e., deadline driven, able to plan and prioritize a high workload 
  • Above average computer literacy in MS Word, Excel, Outlook and PowerPoint 
  • Service quality orientated 
  • Customer focused 
  • Copes effortlessly within a high stress and pressurized environment 
  • Excellent communication, writing and people skills 
  • Willing to go the extra mile and succeed 
  • Technology driven 
  • Basic calculations (ability to work with numbers) 
  • Self-actualization (capacity to assert oneself) 
  • Motivation (ability to motivate others) 
  • Negotiation (in a spirit of co-operation with the aim of an amicable outcome) 
  • Tact (courteous, diplomatic, respectful manner) 
  • Excellence orientation (set and achieve high standards & ongoing improvement) 
  • Feedback (provide positive, helpful & productive feedback) 
  • Liaison (establish effective personal contact / channel for Communication between parties)
  • Written and verbal communication (convey information through written / verbal instruction) 
  • Decisiveness (ability to make decisions, render judgment, take action & apply corrective measures) 
  • Evaluating (ask questions, analyze, give attention to, and attend to detail) 

Personal Attributes

  • Mature and outgoing individual
  • Well-groomed and highly presentable
  • Well organized individual
  • High attention to detail
  • Positive individual
  • High level of energy
  • Sel-driven and willing to go an extra mile
  • A high level of perseverance
  • Be patient, tolerant and diplomatic
  • Ability to work as part of a team
  • Analytical thinker 
  • Problem solver

All applications in the form of a detailed CV must be forwarded to:

Talia Marr
+27 (11) 265 3277
[email protected]

By sending your CV to apply for the position, you give your consent for the information to be processed and you also acknowledge and understand the purpose for which your personal information is required and will be used for. 

The Company is under no obligation to fill this position and should you not have had any feedback within 2 weeks after the closing date, you may consider your application unsuccessful.