Vacancy: Technical Desktop Engineer (IT)

Technical Desktop Engineer 
IT 

Applications in the form of an updated CV to be addressed to Talia Marr Via e-mail on [email protected] 
Closing Date: 14 December 2021 @ 17h00 

Technical Desktop Engineer Role Description

Reporting to the IT Manager, the successful candidates will be based in Midrand and will be responsible for the following: 

Key Responsibilities

 

  •  Manage calls logged with Helpdesk 
  • Ensure that calls are closed within the SLA times 
  • Update all calls on a daily basis and inform the business of the status of their calls 
  • Ensure that the answers to unusual problems are saved in the helpdesk’s knowledgebase 
  • Communicate and interact closely with the Helpdesk 
  • Office 365 deployment 
  • Desktop backup support to key staff 
  • Reports to the IT Manager see additional responsibility 
  • Provide feedback about status of: 

    • Open calls 
    • Current projects 
    • Identify issues that the business is experiencing 
    • Identify issues that the system is experiencing and provide solutions 
    • System performance 
  • Work with end users to identify and deliver required PC service levels 
  • Liaise with, and provide training and support to, end users and staff on computer operation and other issues 
  • Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products 
  • Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products 
  • Monitor and test PC performance and provide PC performance statistics and reports 
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance 
  • Accurately document instances of hardware failure, repair, installation, and removal
  • Construct, install, and test customized configurations based on various platforms and operating systems 
  • Conduct research on computer products in support of PC procurement and development efforts 
  • Evaluate and recommend hardware products for purchase Identify and deliver required hardware service levels according to company policies 
  • Liaise with, and provide training and support to, end users and staff on equipment operation and other issues 
  • Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products 
  • Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user software and networking software products
  • Perform on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed.
  • Receive and respond to incoming helpdesk calls and e-mails regarding hardware problems 
  • Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment 
  • Document instances of hardware failure, repair, installation, and removal 

Talia Marr
Recruitment Specialist

+27 (11) 265 3277

Requirements

 

  • Matric with mathematics is essential, relevant IT Diploma as well as an N+ and A+ certification is required 
  • A minimum of five to eight (5-8) years’ experience in a similar position 
  • Microsoft Office 365 AND Microsoft Operating System knowledge is essential 
  • Microsoft Certified Systems Engineer (MCSE) Windows 2003/8 
  • Own transport and valid driver’s license would be advantageous 
  • Willingness to attend training sessions during and after working hours 
  • Good time management and well organized i.e., deadline driven, able to plan and prioritize a high workload 
  • Above average computer literacy in MS Word, Excel, Outlook and PowerPoint 
  • Service quality orientated 
  • Customer focused 
  • Copes effortlessly within a high stress and pressurized environment 
  • Excellent communication, writing and people skills 
  • Willing to go the extra mile and succeed 
  • Technology driven 
  • Basic calculations (ability to work with numbers) 
  • Self-actualization (capacity to assert oneself) 
  • Motivation (ability to motivate others)
  • Negotiation (in a spirit of co-operation with the aim of an amicable outcome) 
  • Tact (courteous, diplomatic, respectful manner) 
  • Excellence orientation (set and achieve high standards & ongoing improvement) 
  • Feedback (provide positive, helpful & productive feedback) 
  • Liaison (establish effective personal contact / channel for Communication between parties) 
  • Written and verbal communication (convey information through written / verbal instruction) 
  • Decisiveness (ability to make decisions, render judgment, take action & apply corrective measures) 
  • Evaluating (ask questions, analyze, give attention to, and attend to detail) 

Personal Attributes

 

  • Mature and outgoing individual 
  • High attention to detail 
  • Positive individual 
  • Approachable and possess self-confidence 
  • High level of energy 
  • Self-driven and willing to go the extra mile 
  • A high level of perseverance 
  • Be patient, tolerant and diplomatic 
  • Ability to work as part of a team and with people 

All applications in the form of a detailed CV must be forwarded to:

Talia Marr
+27 (11) 265 3277
[email protected]

By sending your CV to apply for the position, you give your consent for the information to be processed and you also acknowledge and understand the purpose for which your personal information is required and will be used for. 

The Company is under no obligation to fill this position and should you not have had any feedback within 2 weeks after the closing date, you may consider your application unsuccessful.