Vacancy: eCommerce Operations Assistant

eCommerce Operations Assistant

Role Description

Location: Midrand, Gauteng, South Africa

Full-time and Office based

Reporting: eCommerce Specialist

Job Purpose

As an eCommerce Operations Assistant, you will play a pivotal role in coordinating and managing duties related to logistics, operations and customer support for our online sales channel.

The successful candidate will ensure efficiency with online sales logistics, operations SLA’s and deadlines. Handle logistics cost control, resolve customer queries and present daily/weekly/monthly reporting.

Ann Pinto

Recruitment Consultant / HR Officer

[email protected]

• Sales:
  • Monitor and track online sales to ensure successful completion up to delivery within SLA period.
  • Co-ordinate between customers and internal departments for any queries related to online sales.
  • Assist with after-sales support including credits, returns and RMA requests.
  • Ensure exception resolutions for failed occurrences – invoices; picking slips; POD’s; credits etc.
• Support: 
  • Assist with 1st line support for customer queries including: customer onboarding; login difficulties; order related difficulties; co-ordinate resolutions to other teams.
  • Assist and manage eCommerce platform dependences.
• Reporting:
  • Manage tracker report for online orders daily.
  • Update website reports with logistic; sales order; SLA; customer query data
• Other:
  • Drive and implement customer communication related to online sales orders.
  • Manage logistics budget for online sales.
  • Complete various departmental tasks for ecommerce, as and when required.
  • Collaborate delivery OTIF metrics with sales and warehouse teams.

Experience and Knowledge:

• A minimum of 2-3 years’ experience in any logistics, warehouse and/or operations environment.
• A minimum of 2-3 years’ experience with first-line customer support and management.
• A minimum of 2 years’ experience in the ICT and/or ecommerce industry.
• Experience managing and/or supervising logistics for ecommerce orders.

Skills and Education:

• Matric with mathematics.
• Bachelor’s degree in logistics and supply chain management or equivalent is preferred.
• Solid knowledge of the workings in Sage ERP or similar ERP.
• Solid knowledge of the workings in Adobe Commerce (Enterprise) is preferred.
• Understanding of ecommerce and online shopping processes.
• Efficient in Microsoft Office.
• Excellent Excel skills. 
• Excellent PowerPoint skills. 
• Ability to complete basic calculations, to work with numbers, and create budgets.
• Developed Negotiation skills.
• Able to identify problems regarding workflow and systems.
• Excellent written communication skills (detail orientated no grammar or spelling issues).
• Excellent verbal communication skills. 

• Ability to collaborate with multiple teams.
• Ability to work under pressure.
• Enjoys taking initiative, accountability and responsibility for SLA delivery. 
• Self-driven and motivated.
• Displays a high level of energy.
• Self-confident and assertive. 
• Agile and ability to course correct – can adapt quickly with exception situations.
• Good communication skills.
• Sound administrative skills.
• Good time management skills.
• Excellence orientated – motivated to achieve high standards and ongoing improvement.
• Decisive - ability to make decisions, render judgment, take action & apply corrective measures.
• Disposition to be accurate and detail orientated. 
• Available to work after hours (weekends or evenings) as required.

All applications in the form of a detailed CV must be forwarded to:

Ann Pinto
[email protected]