Vacancy: External Account Manager: Safety Security Infrastructure (SSI)

External Account Manager: Safety Security Infrastructure (SSI)

Role Description

Location: Midrand, Gauteng, South Africa

Full-time and Office based

Reporting Line: Commercial Sales Manager

Job Purpose

The External Account Manager position is pivotal in driving revenue and business growth within the Commercial Infrastructure Sales department. Achieving growth by nurturing and building the customer base, developing strong relationships with customers, and ensuring their needs are met and expectations are exceeded. 

The mission of the External Account Manager will be to build and maintain long-term relationships, drive revenue growth, and contribute to the overall success of the Company. This position will focus primarily on products within Pinnacle’s infrastructure and Life and Security division within the Gauteng region.  

Ann Pinto

Recruitment Consultant / HR Officer

[email protected]

• Develop and maintain strong relationships with existing customers, understanding their needs, challenges, and opportunities to provide required, relevant solutions. 
• Maintain the existing customer base, growing current customer accounts by identifying sales opportunities to maximize revenue.  
• Continuously build an active customer base, identifying sales opportunities and growing business revenue to achieve a sales budget Identify and pursue new business opportunities with prospective customers. 
• Ensure the development of profitable sales and the achievement of sales targets in the Gauteng region  
• Build, grow, and establish a new customer base through networking opportunities
• Identify, understand, and build relationships with key stakeholders   
• Identify sales opportunities to market both products and Pinnacle
• Deliver product presentations and entertain clients
• Implement the agreed Pinnacle Sales Strategy
• Maximize sales by expanding orders and upselling 
• Negotiate prices to achieve sales targets 
• Serve as the primary point of contact for customers
• Implement strategies to ensure high customer retention rates and customer satisfaction. 
• Act as liaison between customers and Company departments to communicate and co-ordinate deliveries, general information, ETAs, and provide feedback
• Provide exceptional customer service by promptly addressing inquiries, resolving issues, addressing complaints, and ensuring SLAs are met 
• Meet and exceed the agreed SLAs on quoting and deliveries 
• Maintain the current client database and forecasts
• Generate sales leads and constant follow-up on customer deals 
• Following up on quotations, converting these into orders
• Process and ensure correct administration of relevant sales documentation
• Updating stock reports, backorders, and orders received on a daily basis 
• Attend to daily sales calls 
• Prepare and present management with weekly sales and activity reports, including pipeline, run rates, and daily quotation reports 
• Work closely with internal departments including Brand and Logistics to ensure seamless execution of customer requirements
• Follow up on orders with other departments to meet SLAs 
• Liaise with stores/dispatch regarding deliveries of all orders and supply of invoices 
• Acquire and update knowledge by attending relevant product, brand, and operational training 
• Attend product training and events 
• Working committedly within agreed-upon Company-targeted budget revenue, marketing, and expense parameters 

Experience and Knowledge:

• A minimum of three (3) years of experience working with Infrastructure products.
• A minimum of three (3) years of External Account Management and sales experience 
• Distribution experience is advantageous
• Working experience in a customer service environment 
• Experience preparing and presenting quotations 
• Experience in developing sales plans and closing deals
• Knowledge of Enterprise products essential 
• An understanding of the Life Safety and Security Industry will be an advantage

Skills and Education:

• Matric is preferable
• A tertiary qualification in Sales, Business Management or IT will be an advantage 
• Proven sales skills/ability 
• Proven ability to close deals
• Excellent verbal and written business communication skills 
• Excellent interpersonal skills 
• Good attention to detail
• Developed negotiation skills 
• Good time management and well organized i.e., deadline driven, able to plan and prioritize a high workload 
• Technology driven 

• Able to work in a pressured environment, to chase and meet targets
• Passionate about Sales 
• Motivated and driven 
• Excellent communicator
• Enjoys building customer relationships 
• Good at collaboration and working as a team
• Good conflict management skills 
• Interested in IT products and technology 
• Strong administrative abilities
• Self-managed and able to take accountability
• Proactive individual with high energy 
• Analytical thinker with the ability to problem-solve
• Able to collaborate with other internal teams. 

All applications in the form of a detailed CV must be forwarded to:

Ann Pinto
[email protected]