Vacancy: Internal Account Manager: Channel Safety Security Infrastructure (SSI)

Internal Account Manager: Channel Safety Security Infrastructure (SSI)

Role Description

Location: Midrand, Gauteng, South Africa

Full-time and Office based

Reporting Line: Business Channel Sales Manager

Job Purpose

The purpose of this Internal Account Manager position is to build and maintain strong relationships with customers, ensuring their needs are met whilst driving revenue and business growth.  This position will focus primarily on products within Pinnacle’s Channel SSI division.  

Ann Pinto

Recruitment Consultant / HR Officer

[email protected]

• Ensure the development of profitable sales and the achievement of sales targets in the Gauteng region  
• Responsible for internal management of strategic account set.
• Proactively contact customer to follow up on quotes and opportunities
• Attend sales calls
• Develop and maintain strong customer relationships understanding their business needs, challenges, and opportunities 
• Identify and build relationships with key stakeholders   
• Continuously build an active customer base, identifying sales opportunities and growing business revenue to achieve a sales budget 
• Implement agreed Pinnacle sales strategy
• Maximize sales by expanding orders and upselling 
• Support the External Sales team in implementing sales strategy and in developing new sales opportunities 
• Serve as the primary point of contact for customers 
• Act as liaison between customers and Company departments to communicate and co-ordinate deliveries, general information, ETAs, and provide feedback
• Provide exceptional customer service by promptly addressing queries, resolving issues, addressing complaints, and ensuring SLAs are met 
• Prepare and compile all quotations as per specifications
• Process orders 
• Process relevant delivery notes and documentation 
• Meet and exceed the agreed SLAs on quoting and deliveries 
• Negotiate prices to achieve sales targets 
• Follow up on orders with other departments to meet SLAs 
• Update the External Account Managers daily providing them with feedback on accounts 
• Prepare and present management with weekly sales and activity reports, including pipeline, run rates, and daily quotation reports 
• Work closely with internal departments, including the Brand and Logistics teams, to ensure seamless execution of customer requirements
• Liaise with stores/dispatch regarding deliveries of all orders and supply of invoices 
• Attend product training and acquire updated knowledge in terms of brands, products, and operating processes
• Updating stock reports, backorders, and orders received on a daily basis 
• Liaise with clients as well as partners on daily queries 
• Working committedly within agreed-upon company-targeted budget revenue, marketing, and expense parameters 
• Attend Sales and Brand events 

Experience and Knowledge:

• A minimum of two (2) years of Account Management and Sales Experience 
• Distribution experience is advantageous
• Understanding and/or experience within the ICT infrastructure industry including cabling solutions, racking systems, and enclosures is advantageous 
• Experience and exposure to the following brands will be an advantage: Eaton, CommScope, Zone and Corning 
• Working experience in a customer service environment 
• Experience preparing and presenting quotations 
• Experience developing sales plans and closing deals

Skills and Education:

• Matric is essential 
• A tertiary qualification in Sales, Business Management or IT will be an advantage 
• Proven sales skills/ability 
• Excellent verbal and written business communication skills 
• Excellent interpersonal skills 
• Good attention to detail
• Developed negotiation skills 
• Good time management and well organized i.e., deadline driven, able to plan and prioritize a high workload 
• Technology driven 
• Able to complete basic calculations (ability to work with numbers)

• Able to work in a pressured environment, to chase and meet targets
• Passionate about sales 
• Excellent communicator
• Enjoys building customer relationships 
• Good at collaboration and working as a team
• Good conflict management skills 
• Interested in IT products and technology 
• Strong administrative abilities
• Self-managed and able to take accountability
• Proactive individual with high energy 
• Analytical thinker with the ability to problem-solve

All applications in the form of a detailed CV must be forwarded to:

Ann Pinto
[email protected]