Vacancy: Product Specialist: Dell Client

Product Specialist: Dell Client

Role Description

Location: Midrand, Gauteng, South Africa

Full-time and Office based

Reporting Line: Business Unit Manager: Dell Client

Job Purpose

The successful candidate will be responsible for driving internal Dell sales and product processes to achieve targets, acting as a bridge between the internal Brand team, the organization’s Sales teams. 

Ann Pinto

Recruitment Consultant / HR Officer

[email protected]

• Driving Dell product sets internally to the sales teams 
• Achieve Monthly Dell Targets and Budgets 
• Manage relationship with vendor in partnership with the Brand team 
• Support both internal Sales teams and vendor according to agreed SLA 
• Understand and drive the Dell bid process internally 
• Manage the internal quotes mailbox and assist Sales staff with quotes and queries 
• Build relationships with the Sales teams and Dell brand stakeholders 
• Produce and review reports and target tracking information as required 
• Engage with all relevant parties at Pinnacle and subsidiary companies 
• Provide product support (PDF Spec Sheets, Web Info, Sales Support, SAGE product maintenance) 
• Continuously increase and update knowledge to become a Dell subject matter expert 
• Manage the profitability of products 
• Provide sales support to Sales staff 
• Ensure all resources are aligned and receive relevant communication is key 
• Stay constantly updated with all developments and trends in the market 
• Understand, use and feed into technology roadmaps 

Experience and Knowledge:

• Minimum 2 – 3 years work experience within an IT environment in a Product/Brand position 
• Distribution experience is advantageous
• Knowledge of customer service principles and practices 
• Experience working in an administration focused role or environment will be an advantage 

Skills and Education:

• Matric with mathematics is essential
• A diploma or degree in Marketing, Sales or IT will be advantageous 
• Above average computer literacy in MS Office
• Intermediate Excel skills 
• Ability to use Excel to produce and analyze a business report 
• Excellent communication skills both written and verbal
• Ability to network, build and maintain relationships with internal and external customers 
• Able to work with a diverse range of cultures  
• Strong planning, negotiation and execution skills 
• Results and deadline driven 
• Solid business administration skills including business writing, professional written and verbal communication (good general business acumen)
• Developed administration skills with good attention to detail
• Good time management and ability to effectively prioritize workload 

• Enjoy working in a customer-focused role
• Able to manage stress and work in a high-volume and pressurized environment 
• Enjoys chasing weekly and monthly targets 
• Motivated and willing to go the extra mile 
• Displays high energy and has a mature outlook 
• Ability to make decisions, render judgment, take action & apply corrective measures

All applications in the form of a detailed CV must be forwarded to:

Ann Pinto
[email protected]