NSFAS Laptop Delivery

How to order your NSFAS laptop online

NSFAS has developed a student Digital Learning Device Online Order portal for qualifying NSFAS students to order their devices on the NSFAS website.

  1. Go to the NSFAS website

  2. Click 'myNSFAS'

  3. Click the Online Order Portal

  4. Fill in the required fields

  5. Agree to the terms and conditions

  6. To order online students are required to provide the following:

  7. South African ID number
  8. Student number

  9. Contact details

  10. Name of the institution they are registered at Campus name

  11. Home address

I don’t want a Proline device

  • Pinnacle does not allocate the device to the student.  The student will have to engage the Institution FAO for further assistance.


Who do I contact to follow up on the status of the delivery?


How do you know you  successfully applied for a laptop?

  • NSFAS will communicate this to you, if you have not received any communication please contact them on (+27) 80 006 7327


How will NSFAS notify you of your qualification for a laptop?

  • NSFAS will send you an SMS and email with confirmation


What are the Laptop specifications?

  • Proline Thinline V11 Celeron N3350/N3450/N4000, 4GB, 500GB,
    11.6" - Windows 10 Professional National Academic - 2 Year Warranty


What is the warranty process?

  • Please use the NSFAS warranty document


How long until you get your laptop?

  • Pinnacle as the Service Provider has a phased roll out approach. 
    A SMS will be sent to the student to confirm the collection date.


Where will your laptop be delivered?

  • Pinnacle offers 4 x Types of Delivery Models: 1. Pinnacle Branch Collection  2. Campus Collection  3. Alternative Site , central collection point  4. Home Delivery


What identification document should you have on you when you get your laptop?

  • Please ensure you have your bar coded South African ID book or ID card with you when collect your device.


Who will contact me for delivery

  • Pinnacle will SMS or phone students for delivery arrangements.


What will happen in a case a student drops out before settling the devices and do not return the devices?

  • Full cost of the device should be charged onto their university’s fee account.


Who will be responsible for any costs relating to maintenance and/or repairs of computer equipment purchased once warranty expires and device insurance?

  • Cost will be covered by the student.


What should the student provide when collecting their device?

  • ID or birth certificate
  • Proof of academic registration, such as a student card from the institution.
What is the device’s warranty period?
  • 2-year 


Who are contact people for queries related to digital devices?

  • The Institution FAO.
  • The service provider for any technical support


WHO is eligible to receive a device?

  • To receive a digital learning device the student must be approved for NSFAS funding in 2021 and registered for a NSFAS funded qualification.


On delivery, what will the student receive?

  • Laptop
  • Laptop Charger
  • Laptop Bag
  • Delivery receipt

What are Downloadble products

These products are for software purchases that do not have physical size and weight and cannot be delivered traditionally.

You can manage these orders in the “My Downloadable Products” page in your account section.  


Can I create a Requisition List

Yes you can, Pinnacle has added this feature to the portal that allows you to create requisition lists so that you can reorder certain products that are run-rate for your business. This will allow easier order management so that you no longer have to recreate orders that happen regularly.

You can add or delete products from your list and update this only fly. If you have setup your list to your liking, you can simply add a list to your cart and complete the order with ease.

Can I change my Shipping or Billing address

For security purposes, we do not allow the change of both shipping and billing address on the portal. This however will need to be done via our accounts department whereby you will need to verify your identity and we will change your address on request.

To change your address, email our accounts department here.

To sign into the website portal, simply navigate to the top navigation bar and click on the “login” menu item. You will be directed to the “Customer Sign In” page in which you will need to enter your email address and password. Once you have entered these details, click on the “Login” button to continue. Congratulations, you are now able to see pricing and create orders. If you are having trouble signing-in, you can opt to reset your password by clicking on the “Reset your password” button aside the “Login” button. You will receive an email to reset your password and follow the prompts to reset. If you do not succeed in resetting your password, please contact our webmaster at [email protected]

You can view your active quotes on the “My Account” section on the top navigation bar once you have logged into the portal. Hover over the “My Account” menu item to ex navigate to reveal the drop down menu, click on the “My Quotes” menu item to reveal your quotes on your account page. This page is also available on the “My Account” page. Once you have entered into your account page, you will notice a navigation section on the left with menu items for your account. Click on the “My Quotes” menu item to reveal your quotes page. Your quotes can be viewed by clicking on the “View” link under the “Action” column header for each quote.

Please ensure that the following document are include with your application:

  • Bank confirmation letter
  • ID copy of the director(s)
  • Certified ID copy of the director (s) for Terms
  • VAT certificate/TCC, if applicable
  • Company registration documents identifying the director(s)
  • Company profile

  • All Applicants applying for CREDIT TERMS, are requested to enclose a written consent form on their company letterhead. The wording is available here and is in accordance with the New Credit Act. This written consent will streamline your application for Credit Terms.

    The signed consent form is dictated by the New Credit Act to all concerned who will be granting credit terms to applicants and where there is a need to apply for bank reports, trade references and obtain court records from any credit bureau.

    Our insurers will only approve credit limits once the aforesaid criteria have been met.



Gauteng (Midrand)
Avishka Maharaj: [email protected]
KwaZulu Natal (Durban)
Kenishini Bhoodhu: [email protected]
Western Cape (Cape Town)
Robyn Hendriks: [email protected]
Free State (Bloemfontein)
Janet Viljoen: [email protected]
Eastern Cape (Port Elizabeth)
Petra Serfontein: [email protected]
Namibia (Namibia)
Laurita van Heerden: [email protected]
Mpumalanga (Nelspruit)
Sue Phillips: [email protected]