Vacancy: Internal Account Manager - Retail (Midrand)

Internal Account Manager Role Description

Reporting to the Operations Manager, the successful candidate will be based in Midrand and will be responsible for the following: 

Noncedo Eland
Talent Acquisition Specialist

+27 (11) 265 3277

• Receive, confirm and validate orders
• Processing of orders and quoting
• Confirm Pricing and Price Agreements with the KAM and Brand
• Product listing on all new deals
• Management of existing listing and updating EOL
• Attending to retail sales team telephone calls
• Assisting externals when required
• Confirm all rejection on new stock from stores before arrival at Pinnacle
• Maintain a high level of customer service
• Understand and assist with all operations and logistical problems
• Interact, coordinate and assist warehouse
• Maintaining and updating the filing system
• Create and maintain data control sheets of all incoming orders, start to end
• Order tracking
• Follow up and communicate with RTT on deliveries and arrange collections
• Assisting with customer complaints that are not being resolved by technical
• Assist Debtors with RTM’s POD’s etc.
• Assisting the retail team with all Administrative work
• Interact, coordinate and assist with warehouse
• Understand and assist with all operations and logistical problems
• Effectively prioritize the retail workload and manage time 

• Matric with mathematics is essential, a Sales and Marketing tertiary qualification and/or a relevant diploma will be an advantage
• Two (2) to three (3) years’ working experience in a sales environment is essential
• Knowledge and understanding of the IT industry will be an advantage
• Excellent computer literacy in MS Word, Excel, Outlook and PowerPoint
• Above average administration skills
• Excellent oral and written communications skills
• Ability to build and maintain relationships with internal and external customers
• Spreadsheet knowledge in drawing up and utilizing reports (stock management, product reordering, ageing stock etc)
• Meeting set departmental targets
• Relevant technical knowledge and passion for technology
• Ability to complete a task with minimum supervision
• Mature outgoing personality
• Customer service and service quality orientated
• Good time management
• Ability to effectively prioritize workload
• Copes effortlessly within a high stress and pressurized environment i.e. ability to handle pressure
• Willing to go the extra mile
• Ability to show initiative 

• Well-groomed and highly presentable 
• Well organized individual
• High attention to detail
• Assertive and positive individual
• High level of energy
• Team player
• Motivated and driven
• Self-starter, self-confidence and self-driven
• A high level of perseverance
• Be patient, tolerant and diplomatic
• Problem solver
• Positive attitude
• Proactive individual
• Analytical thinker 

All applications in the form of a detailed CV must be forwarded to:

Noncedo Eland
+27 (11) 265 3277
[email protected]