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Vacancy: Retail Claims Clerk
Applications in the form of an updated CV to be addressed to Recruitment Specialist via e-mail on [email protected]
Closing Date: Vacancy Still Open
Retail Claims Clerk
Role Description
Location: Midrand, Gauteng South Africa
Full-time and Office based
Reporting Line: Retail Credit Controller
Job Purpose
The purpose of the job is to review and process all retail claims and ensure that supporting documents are correct and accurate.
Overall, the Retail Claims Clerk plays a crucial role in managing customer claims and returns effectively, maintaining customer satisfaction, and upholding the reputation and integrity of Pinnacle.
Recruitment Specialist
- Maintain and update the claims register
- Handle and process retail claims
- Obtain information and documents as required
- Complete the request for credit documents by following the companies’ LOA
- Consult with inter-departments to resolve claims /queries
- Match claims with credit notes
- Liaise and build working relationships with stores
Experience and Knowledge:
- Matric with mathematics is essential
- Previous claims experience will be an advantage
- Basic understanding of account reconciliations
Skills and Education:
- Be able to work in a pressured environment and meet monthly targets
- Excellent communication and people skills are required
- Motivated and willing to go the extra mile
- Above average computer literacy in MS Word, Excel, Outlook, and PowerPoint
- Excellent administration skills with attention to detail
- Customer-focused and delivering above-average customer service
- Good negotiation skills
- Good time management and well organized i.e., deadline driven, able to plan and prioritize a high workload
- Able to complete intermediate calculations and enjoys working with numbers
- Written and verbal communication (convey information through written / verbal instruction)
- Mature outgoing individual
- Well-organized individual
- High attention to detail
- Finance career focused
- Positive individual
- High level of energy
- Self-driven and willing to go the extra mile
- Ability to collaborate as part of a team
- Analytical thinker
- Problem Solver
All applications in the form of a detailed CV must be forwarded to:
Recruitment Specialist
[email protected]
By sending your CV to apply for the position, you give your consent for the information to be processed and you also acknowledge and understand the purpose for which your personal information is required and will be used for.
The Company is under no obligation to fill this position and should you not have had any feedback within 2 weeks after the closing date, you may consider your application unsuccessful.
