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Vacancy: Technician
Applications in the form of an updated CV to be addressed to Ann Pinto via e-mail on [email protected]
Closing Date: Vacancy Still Open
Technician
Role Description
Location: Cape Town, South Africa
Full-time and Office based
Reporting: Technical Manager
Job Purpose
This role requires a qualified computer technician, with exceptional workmanship, to assess, diagnose and repair hardware.
The candidate must have a comprehensive knowledge of computer systems and be able to work diligently and accurately using their developed problem-solving skills to ensure optimal workshop functionality, whilst maintaining effective turnaround times and service levels.
• Desktop repairs – Hardware troubleshooting & repairs to desktop systems
• Component testing repair/ replacement
• Notebook/Mobile/Tablet phone repairs
• Peripheral testing for vendor escalation i.e., printers / digital cameras / CCTV
• Software recovery & repair – all OS’s
• Ability to troubleshoot communications devices i.e., network LAN’s / WAN’s
• Maintaining job card updates & customer feedback on repairs
• Telephonic support
• On-site support
Experience and Knowledge:
• Matric with mathematics is essential
• A+ with 3 years of technical experience
• Be able to work in a well-organized environment
• Be able to complete jobs quickly & efficiently
• Excellent communication skills are required.
• Be willing to go the extra mile & complete tasks quickly
• Excellent technical skills are required
• Be able to diffuse delicate situations in a professional manner
• MS Office Suite
• Sound understanding of networking
• Solid Windows operating system (OS) knowledge
• Solid knowledge of Windows processing hardware
Skills and Education:
• Great with time management
• Great attitude - energetic, enthusiastic, and quick learner
• Well organized, efficient, and meticulous about the quality of work
• Quick to learn new software tools and processes
• Excellent computer literacy in MS Word, Excel, Outlook, and PowerPoint and presentation skills
• Service quality orientated
• Customer focused
• Excellent time management i.e., deadline driven, able to plan and prioritize a high workload
• Excellent communication, writing, and people skills
• Excellent administration skills
• Good understanding of finance
• Willing to go the extra mile and succeed
• Technology driven
• Motivation (ability to motivate others)
• Negotiation (in a spirit of cooperation with the aim of an amicable outcome)
• Tact (courteous, diplomatic, respectful manner)
• Excellence orientation (set and achieve high standards & ongoing improvement)
• Feedback (provide positive, helpful & productive feedback)
• Liaison (establish effective personal contact/channel for Communication between parties)
• Written and verbal communication (convey information through written / verbal instruction)
• Decisiveness (ability to make decisions, render judgment, take action & apply corrective measures)
• Evaluating (ask questions, analyse, give attention to, and attend to detail)
• Mature and outgoing individual
• Well-groomed and highly presentable
• Well organized individual
• High attention to detail
• Positive individual
• High level of energy
• Self-driven and willing to go the extra mile
• A high level of perseverance
• Be patient, tolerant and diplomatic
• Ability to work as part of a team
• Analytical thinker
• Problem Solver
All applications in the form of a detailed CV must be forwarded to:
Ann Pinto
[email protected]
By sending your CV to apply for the position, you give your consent for the information to be processed and you also acknowledge and understand the purpose for which your personal information is required and will be used for.
The Company is under no obligation to fill this position and should you not have had any feedback within 2 weeks after the closing date, you may consider your application unsuccessful.